Learn how Germany’s leading full-service provider of financial real estate valuation services managed to automate complex evaluation processes and increase operational efficiency with Odoo Enterprise for higher ROI.
About the customer
As the leading independent real estate valuation company in Germany, this customer provides diverse valuation services, including market value appraisals, due diligence valuations, and property tax assessments. With 500+ experts and 8 branches across Germany, they offer accurate and reliable valuations to support your property decisions.
With a commitment to operational excellence, the customer decided to embark on an Odoo implementation project in order to overcome operational inefficiencies, enhance planning, and optimize their real estate appraisal processes.
Industry: Real Estate Services
Operating in: Germany (DE)
Employees: 250-1000
Project Fact Sheet:
Odoo Sales
Odoo Projects
Odoo Timesheets
Odoo Helpdesk
Odoo Planning
Odoo Employees & ContractThe challenge – inefficient workflows & delayed property appraisals
As the leading full-service provider for property valuation, the customer is tasked with a demanding process that leaves no room for shortcuts. Each property valuation involves careful steps, crafting certified reports aligned with German regulations. This encompasses initial and follow-up appraisals as well as comprehensive market reviews. It also involves on-site inspections to ensure valuation accuracy by meticulously documenting property characteristics, both external and internal.
Given the complexity of these procedures and the need to ensure the utmost quality in every valuation, the company struggled with high time overhead for each project and inefficiencies at numerous points within the valuation journey:
- Inefficient Pre-Qualification: Identifying suitable real estate properties for appraisal proved time-consuming and labor-intensive.
- Complex Assignment of Property Valuations: Assigning real estate appraisers based on their qualifications and availability posed a significant challenge, often leading to inefficient planning.
- Inefficient Tour Planning: Planning tours for real estate appraisers while considering location, best routes, and constraints proved a cumbersome task.
- Delayed Appraisal Reviews: The review process for real estate appraisals lacked an organized structure, leading to delays in appraisal delivery.
The solution – empowering efficiency and precise planning with Odoo 15
To address the aforementioned challenges and enhance the customer’s real estate valuation process, we harnessed the power of Odoo version 15. This not only streamlined operations with targeted automation but also tailored the platform to their unique requirements:
1. Implementation of Odoo Enterprise apps
A strong foundation was laid using Odoo’s suite of applications. We leveraged features from Odoo Sales, Projects, Timesheets, Employees & Contract, Helpdesk, and Planning to boost everything from customer engagement and sales processes to resource allocation and issue resolution.
2. Seamless Odoo integrations with 3rd-party systems
Recognizing the customer’s reliance on existing systems, we flawlessly integrated Odoo in their overall IT landscape with:
| Microsoft Dynamics: We seamlessly integrated Odoo with Microsoft Dynamics, enabling the extraction of essential employee information, especially absences, to enhance overall planning accuracy. |
| EVA Integration: We connected Odoo seamlessly with EVA, a third-party software managing evaluations and valuers, streamlining appraisal-related data. |
3. Tailored Odoo customizations for unique processes
Tapping into Odoo’s flexibility, we developed custom solutions in order to fully map the customer’s operational nuances.
- Workflow Enhancement through targeted automation: Through the implementation of semi-automated workflows, we optimized task assignments and progress tracking. Tasks could now be automatically moved through various stages based on trigger events.
- Smart Assignment Algorithm: Based on Odoo, we built a custom algorithm that intelligently assigned real estate appraisers to requests, factoring in location, qualification, and availability, optimizing assignment planning.
- Tour Planning Algorithm: We developed a specialized algorithm for tour planning considering location, optimal routes, and other constraints to ensure efficient scheduling of appraiser tours.
The result – faster property valuations, streamlined planning, and a healthier bottom line
When the company integrated Odoo into their operations, the results were immediate and tangible:
- Boosted Workflow Efficiency: the customer streamlined their pre-qualification, appraiser assignment, tour planning, and appraisal reviews, leading to a more efficient operational process.
- Optimized Appraiser Planning: They successfully simplified appraiser assignments by focusing on qualifications and availability, making the planning process more streamlined and effective.
- Faster Deliveries of Appraisals: Thanks to Odoo, the customer achieved faster real estate appraisal deliveries, ensuring satisfied customers and timely outcomes.
- Reduced Costs: By addressing inefficiencies and refining planning strategies, the customer realized significant operational cost savings.
