4 reasons why companies walk away from their Odoo Partner

Companies don’t switch Odoo partners on a whim. They do it because their project has stalled. 

We’ve looked at the four most common reasons partnerships fail and what we do to get the project back on track.

1. Failed project delivery

Let’s say a project is stalled mid-development due to over-customisation and a lack of transparency.  

As a result, trust is lost, and the project is left at a standstill before go-live.

How we take over

• We gather as much information about the system and the work that has already been done as possible, utilising the client's legal right to their data and documentation
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• We conduct a comprehensive code audit to identify high-quality modules versus redundant or messy customisations
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• We define which custom elements to keep and which to replace with Odoo Standard to ensure a clean and stable foundation for launch.

2. Go-live gone wrong

So your Odoo is technically live, but it’s failing the business.

The initial implementation was poorly executed, the version is outdated, and the client is stuck in firefighting mode just to complete daily tasks.

How we take over

• We identify quick wins like simple configuration changes that provide immediate relief without heavy coding
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• We provide emergency support to fix critical bugs so the client can resume work without being in a constant state of crisis
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• We perform a full system upgrade to remove broken code and re-implement features using the latest Odoo Standard features.

3. Search for a sparring partner

Eventually, you get to a stage where your Odoo is stable and fully functional. But your current partner only knows how to implement technical tasks, not how to consult on business strategy.

Large companies often have in-house knowledge but need a strategic peer to challenge their processes and offer expert advice.

How we take over

• We update hosting setups and offer 1-hour backups to ensure enterprise-level security and avoid lost work days
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• We help you build business processes and workflows, while your internal team can focus on their day-to-day work in Odoo
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• We identify specific AI use cases in Odoo that provide a real business case and save the company money from day 1.

4. Cutting maintenance & consulting costs

The heavy lifting is done, and your Odoo is running smoothly. But keeping a premium partner is too expensive for simple maintenance issues. 

This is one of the most common reasons people switch partners after a successful go-live, representing roughly 75% of cases we see.

How we take over

• We offer fixed-price support and upgrades to provide the client with long-term cost certainty
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• We migrate to our internal hosting platforms to reduce the client's overhead costs compared to their previous setup
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• We provide a setup that keeps the system working at a reasonable level while continuously finding ways to save the business money.