Providing 24/7 customer support is a logistical nightmare for companies that don’t work with live agents round the clock.
Chatbots are often too rigid, frustrating customers with pre-defined answers that don't address their specific concerns or requests.
With Odoo AI, your Live Chat becomes your intelligent sales assistant. See how to turn a simple website visit into a qualified lead using an AI Agent in your website chat.
Odoo AI becomes your 24/7 sales assistant
If a website visitor has to wait too long for a response the answers are unsatisfactory, they will move on quickly.
Odoo AI steps in when a live agent can’t. Rather than offering short and robotic answers, it uses context from your website and internal knowledge to provide your lead with relevant information.
If that isn’t enough, your Odoo AI live agent can either get their contact information, share alternative contact points, or connect the customer with a real human team member.
It lets you:
- Scale support instantly: Handle hundreds of simultaneous customer enquiries without overloading your team - they step in when needed
- Improve customer experience: Customers get answers to technical or pricing questions in real-time, keeping them on your site longer
- Capture leads automatically: The AI gathers customer requirements before a human agent even enters the chat and automatically records them in CRM.
How to automate your website Live Chat with OdooAI
Here is how the Odoo AI Agent handles a complex customer enquiry directly on your website.
Visitors can open the Live Chat widget directly on your homepage or any specific landing page.
For example, a lead visited our Tiny Homes website. They asked a few questions at once:
"Is a tiny house worth it for one person? What models do you have, and are they durable? Where can I request a quote?"
The Odoo AI Agent processes the prompt. Using the information defined in your backend, it automatically:
- Consults your knowledge base and explains the benefits of tiny living and your specific durability standards
- Shares product options and lists the available models based on your current inventory or catalogue
- Guides the conversion and directs the customer on how to get a quote.
If a customer still needs help, they can click "Ask a Human" to be routed to your team.
The AI stays in the background, providing the human agent with a full summary of the chat history so they can step in with total context.
After the chat, your lead will be recorded in your CRM immediately. To find it, go to CRM → Leads.
Filter by creation date and find the new lead created by your Odoo AI Agent, including a suitable title, context and contact information.
Let’s improve your customer experience with Odoo AI
If you want to see how Odoo AI Agent can be configured for your business use case, our experts are here to help.